Privacy Policy

Effective Date: May 28, 2026

Introduction and Scope

South Florida Caulking and Waterproofing (“South Florida Caulking and Waterproofing,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, request estimates, schedule services, or use our communication services, including SMS/text messaging.

Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”). This includes:

• Identifiers: Name, business name, billing/service address, and email address.
• Contact Information: Primary phone number and mobile phone number provided for scheduling, estimates, customer service, and project updates.
• Service Information: Information related to waterproofing, caulking, sealing, restoration, inspection, or other requested services.
• Technical Data: IP address and browser type collected via website cookies for site performance and analytics.

How We Collect Your Personal Information

We collect personal information through a variety of methods, including:

• Information you provide when submitting contact forms, requesting estimates, scheduling appointments, or communicating with us by phone, email, or SMS.
• Information collected automatically through cookies, analytics tools, and website technologies.
• Information provided during in-person meetings, project consultations, or other offline interactions.
• Information voluntarily provided when you consent to receive SMS communications.

How We Use Your Information

We may use collected information for the following purposes:

• Responding to inquiries and estimate requests
• Scheduling appointments and project coordination
• Sending customer support communications
• Providing service updates and notifications
• Improving website functionality and customer experience
• Maintaining internal business records and compliance documentation

How We Share Your Personal Information

We do not sell, rent, or share your personal information with third parties or affiliates. We may share personal information only when necessary to:

• Provide requested services.
• Process payments.
• Support business operations through trusted service providers.
• Comply with legal obligations.
• Protect our legal rights.

SMS consent and phone numbers collected for SMS communications will not be shared or sold to any third parties or affiliates for marketing purposes.

SMS Terms & Conditions

1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from South Florida Caulking and Waterproofing, you may receive messages related to Customer Care.

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 15 SMS messages per week.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from South Florida Caulking and Waterproofing in the following way: We ask them verbally.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://southfloridacawp.com/contact/

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy page.
• Message frequency may vary.

User Rights and Communication Preferences

• Telephone calls and SMS communications require separate consent where applicable. Consent to one does not automatically authorize the other.
• You may withdraw your SMS consent at any time by replying STOP or by contacting us directly.
• Users may request access, correction, or deletion of their personal information where applicable by contacting us.

Data Retention and Security

We retain personal information only for as long as necessary to fulfill business purposes, complete services, maintain records, or comply with legal obligations.

We implement commercially reasonable administrative, technical, and security safeguards to protect collected information against unauthorized access, disclosure, misuse, or alteration.

Cookies and Website Analytics

Our website uses cookies, analytics services, and similar technologies to collect technical information such as IP address, browser type, device information, pages visited, and website usage statistics. This information helps us improve website functionality, security, and user experience. Users may disable cookies through their browser settings.

Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

South Florida Caulking and Waterproofing

Website: https://southfloridacawp.com/

Email: info@southfloridacawp.com

Phone: (786) 955-7771

South Florida Caulking and Waterproofing reserves the right to update or modify this Privacy Policy at any time. Changes will become effective immediately upon posting to the website.